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Business professionals communicate with people from around the world, most of whom they will never meet. That's the norm in today’s fast-paced, virtual world. In an environment when time is critical and people need to be productive- whether in the office, at home, in a hotel, or around the world—professionals and businesses have become dependant on virtual communications for staying in touch. This course will teach you how to communicate effectively via email, avoid common mistakes, and follow accepted protocol.

Course Objectives

1. Understand the Nature of the New Virtual Communication
2. Decide if Email is the Best Way to Communicate Your Message
3. Think About the Personality Style of the Recipient Before Sending Your Message
4. Compose Clear, Concise, Correct, and Conversational Messages to Convey the Desired Tone
5. Learn Courtesies and Protocol for Sending and Responding to Email
6. Create the Proper Image with Team Members
7. Discover Simple Tricks to Reduce Information Overload
8. Increase Email Efficiency and Avoid Wasting Your Readers' Time
9. Gain Attention for Your Own Email
10. Learn Email Mechanics, Tricks, and Tools to Communicate Better

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